“My Service professional was Steven, and I choose the word "professional" intentionally. He reached out 1 week prior to confirm date, time of visit for my routine winter service. We agreed on 8am. He arrived AT 8am. Steve is friendly, polite, and always professional. He converses as he goes along, but stays 'on task' which I appreciate. At each step he explains CLEARLY, what he found, why it matters, and in "plain-speak" shows what he's talking about. I worked for a CEO once who was a former "Time Magazine Man of the Year" who said to me once; "I think of an expert as someone who can make me understand what he's talking about". As I"m not an HVAC person-Stevens that guy; connects w/people, stays on task, communicates timely and well. Thanks for sending him out.”
– Milton C.